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PRIVACY POLICY

How we use your data.

At Creality Studio, we prioritise your privacy. We use collected information to improve your experience. By using our site, you agree to this Privacy Policy; if not, please refrain from using it.

Privacy Notice for Creality Studio

This Privacy Notice explains how Creality Studio collects, uses, and protects your personal information when you interact with us. It outlines how we store, handle, and safeguard your data.

Data We Collect

We collect personal information such as your name, address, telephone number, and email address when you provide it to us or when a third party has your permission to share it with us. We also collect information about visitors to our website and users of our services.

How We Use Your Information

We use your personal data for the following purposes:

To respond to inquiries and provide services (under contract).

To follow up on Contact Us requests (legitimate interest).

To keep you informed about relevant services and updates from Creality Studio (legitimate interest).

Recipients of communications will always have the option to opt out or unsubscribe if they wish.

Information Collected About

Website Visitors: We use third-party services such as Google Analytics to collect standard internet log information and visitor behaviour patterns. This data is processed in a way that does not identify individuals. We also use Lead Forensics to collect information about visiting companies and Response Tap to track how visitors find our site. HubSpot is used as our CRM to manage communications with individuals who express interest in our services. Cookies are used on our website as outlined in our Cookie Policy.

Personal Data via Third-Party Services: Creality Studio uses platforms like Mailchimp, Outlook, and HubSpot to manage email communications. Data collected through these platforms is used exclusively for communication purposes and is not sold or transferred to third parties outside of Creality Studio. Personal data collected from third parties, such as at events and conferences, will be used only for relevant follow-up activities (legitimate interest).

Users of Our Services: We retain the details of individuals associated with businesses that use our services. This information is used solely for providing the service and related purposes, such as surveys to assess service satisfaction.

Job Applicants and Employees: Creality Studio is responsible for the information provided during the recruitment process. For any queries regarding this process or how your information is handled, please contact us at careers@crealitystudio.com. Information about recruitment and employee data can be viewed on our recruitment and employee information page.

Data Collection and Processing

We collect information through forms on our website and process it using HTTPS for security. Information may be used to respond to inquiries or contact you regarding subjects of interest. Your data may be transferred to our CRM platform and processed outside the European Economic Area (EEA). If you submit information via Google lead forms, it will be held by Google for 30 days before deletion and may also be transferred to our CRM.

Grounds for Processing

We process your information based on legitimate business interests, such as responding to inquiries and maintaining communications. We have conducted a legitimate interest assessment to support this processing.

Your Rights

You have the following rights regarding your personal data:

Right to be Informed: We provide fair processing information through this privacy notice.

Right of Access: You can request confirmation of data processing and access to your personal information.

Right of Rectification: You can request corrections to any incomplete or inaccurate data.

Right to Erasure: You can request the deletion of your data where there is no compelling reason for its continued processing.

Right to Restrict Processing: You can request a halt to processing or blocking of your data, with some data retained to respect this restriction.

Right to Data Portability: You may request your data in a commonly used and machine-readable format.

Right to Object: You may object to data processing unless it’s for legal claims.

Automated Decision Making

Creality Studio does not use automated decision-making or profiling with your personal data.

Data Security

We prioritise data security and take appropriate measures to protect your information. Access to personal data is restricted to authorised personnel, and data is encrypted in transit and at rest. Data may be transferred outside the EEA, but we ensure it remains secure and confidential.

Complaints or Queries

If you have any complaints or queries regarding our data collection or use, please contact us. We strive to meet high standards and are open to suggestions for improvement. You may also contact the Information Commissioner’s Office (ICO) for complaints.

Links to Other Websites

This privacy notice does not cover links to other websites on our site. We encourage you to read the privacy statements on any other websites you visit.